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OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER HOW TO
OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER CODE
OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER LICENSE
OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER DOWNLOAD

Office 365 was not installed on a clean machine an older version of Microsoft Office was installed previously.There are many possible causes for Office 365 activation errors, for example:

What causes Office 365 activation issues?

OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER HOW TO

The remainder of this article shows you why these issues occur and how to solve Office 365 activation issues.

C:\Windows\Setup\Scripts\kmsdir\kmssetup.log.

C:\Windows\Setup\Scripts\ActivateOffice_log.txt.

In case you build your master image using Citrix App Layering, make sure to check the following log files: The main message in the details states Office Subscription licensing exception. In the application event log, you find one or more errors with source Microsoft Office 16 and event ID 2011. Or the following error: "Sorry, we can't connect to your account. A repair attempt was unsuccessful or was canceled.

OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER LICENSE

"Microsoft Office can't find your license for this application. You may see one or more of the following errors. And then your euphoria disappears due to the fact that you cannot activate your product. You have installed Office 365 on your local machine and are excited to start working with it.

Remove cached credentials from the Credential Manager.

Configure Internet Explorer security zone (Intranet zone).

Office portal: remove registered Office installations.

Office portal: assign a valid Office 365 subscription.

Solutions for Office 365 activation issues:.

What causes Office 365 activation issues?.

Run wmiadap /f which will update the WMI performance classesĪfter these steps, Outlook for Mac 2011 could sync again with Exchange Server 2007 SP3.

Run lodctr /R (/R is case-sensitive) which will rebuild all known counters.

To rebuild the performance libraries, perform the following steps from an elevated command prompt: Turned out the performance counters on the Exchange 2007 server were corrupt and rebuilding them solved the issue. I say unrelated, because it’s on messages not being updated on Blackberry Internet Service (BIS) after installing Exchange Server 2007 SP2.

OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER CODE

Now, code 500 isn’t very helpful (general terminal failure) and a quick restart of IIS with iisreset /restart /noforce didn’t solve things.Īfter some digging it turned out the seemingly unrelated KB2264110 pointed in the right direction. SyncFolderItems, GetFolder, GetItem) but not for all requests. I then noticed various EWS requests returned http status code 200 (means OK) but also 500’s, which correspond to “ Internal Server Error”. 08:55:39.477,0xFFFFFFFF,Outlook Exchange Web Services,Info,EWS: Received response on connection=0x7d7005c8 status=200 08:55:39.359,0xFFFFFFFF,Outlook Exchange Web Services,Info,"EWS: Sending request on connection=0x7d31dae8, URL=/EWS/Exchange.asmx, SoapAction=""""" 08:55:49.863,0xFFFFFFFF,Outlook Exchange Web Services,Info,EWS: Received response on connection=0x7dc26638 status=500 08:55:49.861,0xFFFFFFFF,Outlook Exchange Web Services,Info,"EWS: Sending request on connection=0x7d71a648, URL=/EWS/Exchange.asmx, SoapAction=""""" 08:55:39.358,0xFFFFFFFF,Outlook Exchange Web Services,Info,EWS: Received response on connection=0x7d31dae8 status=500 08:55:39.355,0xFFFFFFFF,Outlook Exchange Web Services,Info,"EWS: Sending request on connection=0x7dc89be8, URL=/EWS/Exchange.asmx, SoapAction="" """ After a while I was sent the log file Microsoft Outlook_Troubleshooting_0.log which contained the following excerpt: 08:55:34.392,0xFFFFFFFF,Outlook Exchange Web Services,Info,"EWS: Response data received on thread=0x7d27bdb4, XML data=įirst, Exchange reports version 8.3.297.0 which corresponds with Exchange 2007 SP3 RU9 (EWS can report slightly different version than actual version), so something else was wrong while that’s well above Exchange 2007 SP1 RU4. You can enable logging by checking Window > Error Log > Errors > Settings > Turn on logging for troubleshooting. However, items weren’t updated and contacts and calendar remained empty.Īfter trying and checking some things, I asked to turn on Outlook for Mac’s logging hoping to find something in the Exchange Web Services log (Outlook for Mac 2011 is EWS based).

OFFICE 2011 FOR MAC CANNOT CONNECT TO THE UPDATE SERVER DOWNLOAD

After manually entering the server name, a connection could be established and an initial download of folders and contents took place. However, that couldn’t be right because that user claimed to be running a higher version of Exchange 2007. Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later.” When configuring a new account, Outlook for Mac reported “Account cannot be added. I had contact with a Twitter user on an issue with Outlook for Mac 2011 talking against Exchange Server 2007 on Small Business Server 2008.